The Gather Approach
Gather was built on the belief that exceptional vacation rental management starts with the people caring for each home. It’s an approach we’ve refined since our beginnings in Hawaii in 2009, and one we now bring to homeowners across Hawaii, California, and Washington.
We partner with licensed property managers who live and work in the communities they serve, trusted local experts who understand the regulations, seasonality, and details that keep homes performing at a high level.
Behind them is a trusted brand with operations, marketing, and revenue management experts, creating a seamless experience for both homeowners and guests.
What Homeowners Say About Gather:
Amazing experience i love it a lot. Thanks to the team that dreams come true, great! I really appreciate that was awesome and super fun
Amanda van Weert, Founder, The Ali'i Collection
In 2025, we:
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Frequently Asked Questions
The questions we hear most from homeowners exploring how vacation rental management works, comparing costs, or considering Gather for their properties across Hawaii, California, and Washington. If you want to talk through your specific home or market, reach out and our team is always happy to help.
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All transient rental accommodations in the State of Hawaii are required to charge the 9.25% Transient Accommodations Tax (TAT) and the General Excise Tax (GET). The GE Tax is 4.712% for vacation homes on the island of Hawaii and 4.167% for properties on any of the outer islands. A ‘transient’ rental is any rental contract for less than six months. If a property is rented for six months or longer then the TA Tax would not be applicable, only the GE Tax.
In addition to taxes other reservations fees could include: cleaning fees, damage protection insurance, resort fees, amenity fees, parking fees, credit card surcharge fees, reservation change fees and so on. Required fees will vary by property and all associated fees will be clearly displayed during the reservation process, whether online or on the Rental Agreement. Note that some properties may require parking and other resort fees to be paid by the guest at the time of check-in. Such fees will be described in the listing descriptions and arrival instructions.
Guests should ask their Reservations Manager any other questions they may have about taxes and fees.
Our team works hard to provide responsive service to all of our guests. We inspect our properties prior to arrival to ensure that everything is in order. There may occasionally be something that was missed or a question about an appliance or how to operate one of the electronic devices in the vacation home. Most of our properties have a Guest Information Book for reference with some quick tips about how things work within the vacation home.
If there are any questions, concerns or suggestions during your stay feel free to email or call your Property Manager. If you are unable to reach your Property Manager you can reach out to the Reservations Manager that assisted you with the booking process.
While appliance repair issues are rare, they do occur from time to time. In the event that an appliance is faulty we appreciate guests notifying us as soon as possible so that we can begin working on a solution. Sometimes we are fortunate to be able to get an appliance repair technician to come out same day to address any issue that has come up. However, such technicians are often in demand throughout the islands so there may be times when it could take up to 48 hours for certain appliance issues to be remedied. We will always do everything in our power to expedite any repairs so that our guests are able to enjoy their time in Hawaii and the beautiful vacation home they have selected.
All of our properties undergo various forms of preventative maintenance to help reduce the likelihood of our guests experiencing any issues while they are in-house.
Our vacation homes are competitively priced and many of them book up months in advance. There are often multiple groups inquiring for the same date ranges and the vacation home will be booked on a first come first serve basis to whomever is first willing to secure the rental and provide the reservation deposit. As a result, our general policy is not to offer discounts on any of our rentals. From time to time there may be special offers given on some vacation homes or discounted pricing published during slower travel seasons. Last minute discounts may be a possibility from time to time, but will vary by property. Typically if any discounts or specials are available we will publicize them within the online listings for our properties.